03. Returns and Refunds

Please contact support@poto.cc before returning an item so we can provide instructions. Return requests must be submitted within 14 days of delivery.

Non-quality returns

Items must be unopened and unused. The customer is responsible for return shipping. The original outbound shipping charge is non-refundable, and eligible non-quality returns are refunded for the item price only. If free shipping applied, no outbound shipping charge was paid.

Quality issues

For a damaged or faulty item, contact us within 14 days of delivery with your order number and details or photos. The unopened/unused requirement does not apply to quality issues. POTO covers return shipping and refunds the returned item in full, including the original shipping charge paid.

Refund timing

After we receive your approved return, we initiate the refund to the original payment method within 3 business days. Your bank or payment provider may need additional time to post the funds.