Return and Refund Policy

Last updated: September 29, 2026

This Return and Refund Policy applies to purchases from POTO, operated by Red Sticker Limited. Please email support@poto.cc before sending an item back so we can provide return instructions.

14-Day Return Window

You may request a return within 14 days from the date you receive your order.

Returns Not Related to a Quality Issue

For a non-quality return, the item must be unopened and unused. You are responsible for shipping costs for both legs of the shipment: any original shipping charge paid is not refundable, and you must pay the return shipping cost. Return shipping costs are not included in your refund. If your order qualified for free outbound shipping, no outbound shipping charge was paid and there is no such charge to refund.

For an eligible non-quality return, we will refund the full price paid for the returned item, excluding the original shipping charge, if any.

Quality Issues

If an item has a quality issue, the unopened-and-unused condition does not apply. POTO will cover all shipping costs related to the return and issue a full refund for the returned item, including any original shipping charge paid for the order. Please contact us within the 14-day return window and describe the issue so we can provide instructions.

Refund Timing

After we receive your returned item, we will initiate the refund to your original payment method within 3 business days. Your bank or payment provider may take additional time to post the refund.

Contact

For return instructions or questions about this policy, email support@poto.cc.

This policy does not limit any consumer rights that cannot be excluded under applicable law.